Utilities

Utilities are under constant pressure to raise productivity and lower costs, whilst remaining focused on their primary goal: to provide more competitive electricity, gas and water services for residential, commercial and industrial customers.  Research has shown that, for utilities, customer retention is critical.  The key to loyal and profitable customer relations lies in gathering and acting on information about customers, delivering fast and personalised service, providing up-to-the minute information and effectively managing service level agreements (through improved service operations, improved asset utilisation and visibility into the placement, use and condition of field assets).  To remain competitive this must be achieved whilst lowering the cost of service delivery – all while adapting to market demands and changes.

You have implemented SAP and seen the benefits of implementing an integrated technology solution that reduces IT complexity while helping to improve business processes.  But it’s time to extend the reach and mobility of SAP throughout your enterprise.  It’s time to deliver higher levels of customer service, empower your workforce with anywhere, anytime access to vital enterprise information, track on-site and off-site equipment, allocate materials and resources in the most cost effective manner, automate practices and processes and reap a greater return from your investment in SAP.

Meeting the Challenge

Sky Technologies’ solutions are the key to meeting the challenges facing this industry.  We deliver a suite of products that are simple, flexible and reliable.  The solutions are scalable to suit any requirements, are upgrade friendly and future proof.

SkyMobile

SkyMobile empowers field technicians, engineers and other remote service agents to connect, interact and share critical field data on customers, orders, assets and inventory directly with the back office and other value chain stakeholders. SkyMobile removes cumbersome and poor performing paper based or non-integrated systems and delivers SAP applications directly to any mobile device such as rugged PDA, laptop, tablet PC or BlackBerry Smartphone.

Typical Solutions for your Industry include:

• Improving Maintenance Operations by extending SAP to the field: Schedule SAP plant maintenance/service orders and notification tasks.  Allow your maintenance staff to record completions, material consumption, time, inspections, hazard notifications etc.
• Workflow Approval on BlackBerry Smartphone: Approve your purchase orders, requisitions, leave approvals etc on a BlackBerry Smartphone allowing your staff to respond promptly to both internal and external business demands.
• Mobilise Warehouse Staff and Inventory Controllers: Manage inventory transactions for spares and consumables as they occur, using mobile devices and barcode (or RFID) technologies. 
• Manage your Remote Assets while in the field:

SkyConnect

SkyConnect is a powerful suite of integration options that enables you to seamlessly interface your SAP environment to any number of external systems and devices, without the need for cumbersome middleware. al central management console is provided giving complete visibility to all interface processes, ensuring transactions are monitored from initiation to final posting.

• Empower the business users: Eliminate costly delays by empowering the business owners, hence reducing IT support costs.
• Automation: Integrate business processing with RFID, PLC, robotics, EFT, conveyer devices etc.
• EDI Management Processes: Document translation and processing inside SAP, eliminating third party middleware.

SkyPOS

SkyPOS enables you to deploy a completely integrated order-to-cash process.  Device integration is middleware free, and includes, EFT devices, cashdrawers, and banking gateways.  SAP master data is the central source for all transactions, eliminating the need to maintain separate systems.

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